Is it suitable for my height and weight?
ProperBack is 'one size fits all', meaning it will serve it's full purpose regardless of your height. ProperBack is made of highly durable plastic can support up to 250kg, or 550+ pounds!
How do I use it?
- Place ProperBack on the ground, arch side up.
- Make sure it’s adjusted to your personal preference. We recommend starting on the lowest setting. Some people prefer to put a pillow under their head for extra support.
- Slowly lie down on ProperBack, keeping your spine in the center gap.
- Place your arms over your head and stretch out.
How long should I use it for?
We recommend using it for 5 minutes up to 2 times a day for beginners. You can increase your session length once you feel comfortable doing so.
How are my items shipped?
Our shipping method is done directly in contact with our supplier. This means that when we get your order, your item will be put on our shipping list and as soon as the next shipment is prepared by our supplier to be sent out we notify them. Orders placed during weekdays are processed and shipped out the next day!
Due to us making an extra effort to have our shipping absolutely free, and our items being in high demand, the usual shipping time for domestic orders is between 5-15 days, and 2-4 weeks for worldwide. Don't worry, because 85% of our orders arrive in the first two weeks.
How do I track my order?
Once your payment is finalized and your order has been processed ( around 1-2 days, if it's a bit more just be patient we are on it ASAP!), you will receive automatically information about your order. We will also send you a tracking code with a site to track the whereabouts of your order.
Please contact us at Hello@ProperBack.com. We are more than happy to help you with any issue you may have!